English
Arabic
French
German
Hindi
Spanish
Swahili
PREAMBLE
R3-Bitcoin Limited (“R3-Bitcoin,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you access or use our website, platform, products, and services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information and describes the rights and choices that may be available to you under applicable privacy laws. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements. When changes are made, we will update the “Last Updated” date displayed on this page. We encourage you to review this Privacy Policy periodically.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide when you create an account, communicate with us, request information, complete identity-verification procedures, use our services, or otherwise interact with our website or platform. Depending on the services you use and applicable legal requirements, this information may include your name, email address, telephone number, mailing address, date of birth, account information, identification information, transaction information, cryptocurrency wallet address, and other information necessary to provide our services. We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages visited, access times, referring URLs, and information collected through cookies and similar technologies. We use personal information for legitimate business purposes, including providing and improving our services, administering accounts, communicating with users, maintaining security, preventing fraud, complying with applicable legal obligations, and supporting the operation of our platform..
ACCOUNT REGISTRATION
When you create an account, we may collect information necessary to establish, maintain, secure, and administer your account. This may include your name, email address, telephone number, billing information, cryptocurrency wallet information, and other information associated with the services you request. Depending on the services offered and applicable legal requirements, we may also request information necessary to verify your identity or satisfy compliance requirements. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account has been accessed, compromised or used without authorization. Account-recovery information may be used to verify your identity and help restore access to your account.
LOG DATA AND ANALYTICS
When you access our website or services, our systems may automatically collect certain technical information (“Log Data”). Log Data may include your Internet Protocol (IP) address, browser type and version, device information, pages visited, date and time of access, time spent on particular pages, and other diagnostic or usage information. We may use analytics and technology service providers to help us understand how our website and services are used, maintain security, identify technical issues, and improve functionality. Third-party service providers that process personal information on our behalf are expected to process such information only for authorized purposes and in accordance with applicable contractual and legal obligations.
SERVICE PROVIDERS
We may engage third-party companies, contractors, consultants, and other service providers to perform services on our behalf. These services may include technology infrastructure, hosting, analytics, customer support, payment processing, identity verification, security, fraud prevention, and other operational functions. These service providers may have access to personal information only to the extent reasonably necessary to perform their services and are expected to handle such information in accordance with applicable contractual and legal requirements.
LEGAL REQUIREMENTS AND PRIVACY RIGHTS
We may disclose personal information when required by applicable law, regulation, legal process, court order, or lawful request from a government or regulatory authority. We may also disclose information when reasonably necessary to protect our rights, property, users, services, or the safety of others, or to investigate or prevent fraud, security incidents, or other unlawful activity. Depending on where you reside, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of personal information; request restrictions on certain processing; object to certain processing; request data portability; withdraw consent where processing is based on consent; or lodge a complaint with an appropriate data protection authority. These rights are subject to applicable law and may be subject to limitations or exceptions. To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.
DATA SECURITY
We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction. Access to personal information is restricted to authorized personnel and service providers who require access for legitimate business purposes, subject to appropriate confidentiality and security obligations. However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, while we take reasonable measures designed to protect personal information, we cannot guarantee absolute security.
INTERNATIONAL DATA TRANSFERS
Your personal information may be processed or stored in countries other than the country in which you reside. Data protection laws in those jurisdictions may differ from those applicable in your jurisdiction. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18 in violation of applicable law, we will take reasonable steps to delete the information. If you believe that a minor has provided personal information to us, please contact us.
MARKETING COMMUNICATIONS
We may send you communications regarding our products, services, updates, and other information where permitted by applicable law. You may opt out of marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us. You may continue to receive non-promotional communications relating to your account, transactions, security, or other essential service matters.
DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain appropriate business records, and establish or defend legal claims. Retention periods may vary depending on the nature of the information and applicable legal requirements.
GET IN TOUCH
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
Email: support@r3-bitcoin.com
R3-Bitcoin Limited
270 Park Avenue, New York, NY 10017, USA
Harriët Freezerstraat 106, 1103 JP Amsterdam, Netherlands.
Ashley Road, Altrincham, Greater Manchester WA14 2DT, United Kingdom.